Cancellation Policy

We understand that plans change. Here is everything you need to know about cancelling an order.

If You Change Your Mind After Dispatch

Once your order has been dispatched from our warehouse, it can no longer be cancelled directly. If you no longer wish to receive the order, we request you to simply refuse the delivery.

COD Orders

Please do not accept the package. It will be returned to our warehouse, and no payment will be required from you.

Prepaid Orders

Please refuse the delivery. Once the package is returned to our warehouse, we will initiate your refund, which will be processed within 2–7 business days.

Important: Once the Product Is Accepted

If you have accepted the delivery, the order will be considered successfully delivered. In such cases, a monetary refund or cancellation will not be available.

If there is any genuine issue with the product, we will be happy to assist you with a replacement, in accordance with our Replacement Policy.

Cancellations by Ishavasyam

In rare cases, we may need to cancel your order if:

The product is out of stock or unavailable at the time of processing.
Payment authorisation is unsuccessful or incomplete.
The delivery address is outside our serviceable zones.

In such cases, you will be notified promptly and a full refund will be issued without any deductions.