Privacy Policy

When you visit our Site, certain information may be collected automatically about your device and how you interact with our website. This may include information such as your web browser, IP address, device type, time zone, referring website, pages or products you view, and how you interact with our Site.

We refer to this information as “Device Information.”

We collect Device Information using technologies such as:

• Cookies: Small data files stored on your device that help us remember your preferences and understand how you use our Site.
• Log files: Files that record activity on our Site, such as IP address, browser type, referring and exit pages, and date and time of activity.
• Pixels, tags and web beacons: Electronic technologies that may help us understand how visitors interact with our Site and measure the effectiveness of our marketing.

When you place or attempt to place an order through our Site, we collect information necessary to process and deliver your purchase. This may include:

• Name
• Billing address
• Shipping address
• Email address
• Phone number
• Order details
• Payment and transaction information

We refer to this information as “Order Information.”

When we use the term “Personal Information” in this Privacy Policy, we mean both Device Information and Order Information.

We use your Order Information primarily to ensure that your order reaches you safely and smoothly.

This includes:

• Processing and fulfilling your orders;
• Processing payments;
• Arranging shipping and delivery;
• Sending invoices, order confirmations and tracking information;
• Communicating with you about your order;
• Providing customer support;
• Addressing concerns, replacements or other order-related requests;
• Protecting against fraud or unauthorized transactions; and
• Where you have given us permission, sending information about Ishavasyam products, offers and updates.

We use Device Information to help us understand how visitors use our Site, identify potential security or fraud risks, improve the website and understand the effectiveness of our marketing and advertising.

Our aim is simple: to use your information only when it helps us serve you better, operate our business responsibly, or keep our Site secure.

We may share relevant Personal Information with trusted third-party service providers who help us operate Ishavasyam and serve our customers.

These may include:

• Website and e-commerce service providers;
• Payment gateway providers;
• Shipping and logistics partners;
• Customer support and communication platforms;
• Analytics providers; and
• Marketing and advertising platforms, where applicable.

For example, if our online store is powered by Shopify, Shopify may process certain information on our behalf. You can learn more about Shopify's privacy practices through its Privacy Policy.

Where we use analytics or advertising services such as Google Analytics, Google Ads or Meta, those services may process information according to their respective privacy policies.

We may also disclose Personal Information where required by applicable law, regulation, legal process or lawful government request, or where necessary to protect the rights, safety or property of Ishavasyam, our customers or others.

We do not sell your personal information to third parties.

We use cookies and similar technologies to help our website function properly, remember preferences, understand how visitors use our Site and, where applicable, improve our marketing.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some features or functionality of the Site.

With your consent or where otherwise permitted by applicable law, we may use your information to communicate with you about Ishavasyam products, new launches, offers and other updates that may be relevant to you.

If you no longer wish to receive promotional communications, you can unsubscribe using the option provided in our communications or contact us directly.

Where applicable, you may also manage your advertising preferences through the relevant advertising platform.

Some web browsers offer a “Do Not Track” setting.

At present, our Site may not respond differently to such signals unless required by applicable law.

Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain Personal Information that we hold about you.

You may also request that we stop using your information for certain purposes, including promotional communications, where applicable.

If you would like to exercise any applicable privacy rights, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

We retain your Personal Information only for as long as reasonably necessary to provide our services, fulfil your orders, maintain business and transaction records, resolve disputes, prevent fraud, comply with legal obligations and protect our legitimate business interests.

If you request deletion of your information, we will assess the request in accordance with applicable laws and our legal or operational requirements.

We take reasonable measures to protect your Personal Information from unauthorized access, misuse, alteration, disclosure or loss.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Our Site may contain links to third-party websites or services.

Ishavasyam is not responsible for the privacy practices, security or content of those third-party websites. We recommend reviewing their privacy policies before providing them with your personal information.

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services or applicable legal and regulatory requirements.

Any changes will be published on this page along with the updated “Last Updated” date.